Privacy Policy

This privacy policy is for this website and served by Helen Mason and governs the privacy of its users who choose to use it.

The policy sets out the different areas where user privacy is concerned and outlines the obligations & requirements of the users, the website and website owners. Furthermore the way this website processes, stores and protects user data and information will also be detailed within this policy.

How will I use and store your data?

Your privacy is of utmost importance.

In line with European General Data Protection Regulations, I am obliged to share the following information regarding how your data is protected:

What information do I hold?

As a couples therapist in private practice I collect the following information: clients names, address, phone number, email address, date of birth and contacts in case of emergency. I also hold notes from the sessions.

Sessions on zoom are never recorded and clients agree never to record.

What I do with your information?

The personal information you give me is stored securely. Names, email addresses and phone numbers are stored securely on my password secured, electronic devices (Macbook, iPad, iPhone), which are all registered to my account. Session notes are password protected and encrypted.

Abbreviated names and phone numbers of current clients are shared with my 2 professional executors in line with good practice in the profession. They would contact you in the event of my being unable to work and unable to contact you myself. These details are destroyed by the end of month, or sooner, when you no longer work with me.

In line with my professional requirements, I have regular supervision where session information may be shared to help support my work with you. Supervision is bound by professional confidentiality.

There are some situations where confidentiality can be broken. These situations are very uncommon, but if the situations detailed below are disclosed to me, this may result in me breaking confidentiality: immediate risk of substantial harm to self or others, or under a legal requirement. In this most unlikely event I would, wherever possible, inform you first. Other than the above situations, I will never share your data with a third party.

Your rights

You as the client have the right to: access a copy and explanation of your personal data and/or request a correction and/or erasure in certain circumstances, request limiting or ceasing data processing where applicable. As a couple, both members would need to agree to this.

How long are records kept?

As a requirement for my professional insurance, I keep all records for seven years after finishing working with clients. These are then destroyed securely.

View, change or request deletion of your personal information

At any time, you can visit this page to request to view, update, delete your personal details or report a data breach, if you are concerned that one a has taken place.

The Website

This website and its owners take a proactive approach to user privacy and ensure the necessary steps are taken to protect the privacy of its users throughout their visiting experience. This website complies to all UK national laws and requirements for user privacy.

Contact & Communication

Users contacting this website and/or its owners do so at their own discretion and provide any such personal details requested at their own risk. Your personal information is kept private and stored securely until a time it is no longer required or has no use, as detailed in the Data Protection Act 1998. We also adhere to the General Data Protection Regulations (GDPR) 2018. Every effort has been made to ensure a safe and secure form to email submission process but advise users using such form to email processes that they do so at their own risk.

This website and its owners use any information submitted to respond to your request for services or to assist you in answering any questions or queries you may have submitted.  Your details are not passed on to any third parties.

External Links

Although this website only looks to include quality, safe and relevant external links, users are advised to adopt a policy of caution before clicking any external web links mentioned throughout this website. External links are clickable text / banner / image links to other websites.

The owners of this website cannot guarantee or verify the contents of any externally linked website despite their best efforts. Users should therefore note they click on external links at their own risk and this website and its owners cannot be held liable for any damages or implications caused by visiting any external links mentioned.

Cookie Policy

This website uses cookies to better the users experience while visiting the website. Where applicable this website uses a cookie control system allowing the user on their first visit to the website to allow or disallow the use of cookies on their computer / device. This complies with recent legislation requirements for websites to obtain explicit consent from users before leaving behind or reading files such as cookies on a user’s computer / device.

comment_author_*Persistent11 monthsKeeps a copy of your author name when you've made a comment on a blog post so you don't have to add it again the next time you want to post a comment
comment_author_email_*Persistent11 monthsKeeps a copy of your email address when you've made a comment on a blog post so you don't have to add it again the next time you want to post a comment
comment_author_url_*Persistent11 monthsKeeps a copy of your website URL when you've made a comment on a blog post so you don't have to add it again the next time you want to post a comment
viewed_cookie_policyPersistent1 yearTracks if you have agreed to accept cookies so we don't continue to display the cookie bar.

Additional Information about the Google Analytics Cookies: These cookies are used to store information, such as what time your current visit occurred, whether you have been to the site before, and what site referred you to the web page. The cookies contain no personally identifiable information but they will use your computer’s IP address to know from where in the world you are accessing the Internet.
Google stores the information collected by these cookies on servers in the United States. Google may transfer this information to third-parties where required to do so by law, or where such third-parties process the information on Google’s behalf.

In order to provide website visitors with more choice on how data is collected by Google Analytics, Google has developed the Google Analytics Opt-out Browser Add-on. The add-on communicates with the Google Analytics JavaScript (ga.js) to stop data being sent to Google Analytics. The Google Analytics Opt-out Browser Add-on does not affect usage of the website in any other way. A link to further information on the Google Analytics Opt-out Browser Add-on is provided below for your convenience.

For more information on the usage of cookies by Google Analytics please see the Google website. A link to the privacy advice for this product is provided below for your convenience.

Disabling Cookies
If you would like to restrict the use of cookies you can control this in your Internet browser. Links to advice on how to do this for the most popular Internet browsers are provided below for convenience and will be available for the Internet browser of your choice either online or via the software help (normally available via key F1).

Date: May 2020
Edited and customised by: Helen Mason