Privacy Policy

This privacy policy is for this website and served by Helen Mason and governs the privacy of its users who choose to use it.

The policy sets out the different areas where user privacy is concerned and outlines the obligations & requirements of the users, the website and website owners. Furthermore the way this website processes, stores and protects user data and information will also be detailed within this policy.

The Website

This website and its owners take a proactive approach to user privacy and ensure the necessary steps are taken to protect the privacy of its users throughout their visiting experience. This website complies to all UK national laws and requirements for user privacy.

Contact & Communication

Users contacting this website and/or its owners do so at their own discretion and provide any such personal details requested at their own risk. Your personal information is kept private and stored securely until a time it is no longer required or has no use, as detailed in the Data Protection Act 1998. We also adhere to the General Data Protection Regulations (GDPR) 2018. Every effort has been made to ensure a safe and secure form to email submission process but advise users using such form to email processes that they do so at their own risk.

This website and its owners use any information submitted to respond to your request for services or to assist you in answering any questions or queries you may have submitted.  Your details are not passed on to any third parties.

External Links

Although this website only looks to include quality, safe and relevant external links, users are advised to adopt a policy of caution before clicking any external web links mentioned throughout this website. External links are clickable text / banner / image links to other websites.

The owners of this website cannot guarantee or verify the contents of any externally linked website despite their best efforts. Users should therefore note they click on external links at their own risk and this website and its owners cannot be held liable for any damages or implications caused by visiting any external links mentioned.


As a Client How will I use and store your data?

Your privacy is of utmost importance.

In line with European General Data Protection Regulations, I am obliged to share the following information regarding how your data is protected:

What information do I hold?

As a couples therapist in private practice I collect the following information: clients names, address, phone number, email address, date of birth and contacts in case of emergency. I also hold notes from the sessions.

Sessions on zoom are never recorded and clients agree never to record.

What I do with your information?

The personal information you give me is stored securely. Names, email addresses and phone numbers are stored securely on my password secured, electronic devices (Macbook, iPad, iPhone), which are all registered to my account. Session notes are password protected and encrypted.

Abbreviated names and phone numbers of current clients are shared with my 2 professional executors in line with good practice in the profession. They would contact you in the event of my being unable to work and unable to contact you myself. These details are destroyed by the end of month, or sooner, when you no longer work with me.

In line with my professional requirements, I have regular supervision where session information may be shared to help support my work with you. Supervision is bound by professional confidentiality.

There are some situations where confidentiality can be broken. These situations are very uncommon, but if the situations detailed below are disclosed to me, this may result in me breaking confidentiality: immediate risk of substantial harm to self or others, or under a legal requirement. In this most unlikely event I would, wherever possible, inform you first. Other than the above situations, I will never share your data with a third party.

Your rights

You as the client have the right to: access a copy and explanation of your personal data and/or request a correction and/or erasure in certain circumstances, request limiting or ceasing data processing where applicable. As a couple, both members would need to agree to this.

How long are records kept?

As a requirement for my professional insurance, I keep all records for seven years after finishing working with clients. These are then destroyed securely.

View, change or request deletion of your personal information

At any time, you can visit this page to request to view, update, delete your personal details or report a data breach, if you are concerned that one a has taken place.


Date: May 2020
Edited and customised by: Helen Mason